Noir Roial caters to the discerning individual who appreciates exceptional quality, timeless elegance, and the exclusivity of luxury fashion. Our community cherishes a brand that maintains its integrity by offering limited-edition collections and provides boutique-style client care, ensuring a superior customer experience for those who value superior quality and personalized attention.

All orders are shipped from the US via USPS Priorty Mail. Once your order is place, we ship within 2-3 business days.

Absolutely! We have made every effort to ensure that your shopping experience is seamless, but we understand that there are times where additional help is needed. Please rest assured that we are here to help you. Click on the "Chat" box or contact us via email at customercare@noirroial.com

USPS Priority Shipping is COMPLIMENTARY for US Clients ONLY! For VIP Privilege Members, EXPRESS Shipping is COMPLIMENTARY. For all others, EXPRESS Shipping is available at market rate. Standard, Priority and EXPRESS shipping rates will apply to all INTERNATIONAL clients.

We have a 14 DAY RETURN POLICY. If you are not completely satisfied with your order, please contact us for return instructions. We can be reached at customercare@noirroial.com.

Also, we make every effort to ensure you receive products free of damage or defects. However, if you find a manufacturer defect or damage, please contact us immediately. We will happily replace your item.

Absolutely! We value collaborations! Please reach out to our Customer Care Team to be added to our "Waitlist". customercare@noirroial.com

The VIP Priority List is complimentary to anyone who would like to stay up to date on all things Noir Roial.

The VIP Privileges Program is a paid program for our clients who prefer to enjoy greater benefits from being our client. This is an annual membership program.

Noir Roial stands distinctively apart in the luxury market, not just for our products but for the philosophy that drives our brand. Unlike other luxury brands, our commitment to excellence extends beyond mere aesthetics to encompass every aspect of our customer's experience.

At Noir Roial, we pride ourselves on unparalleled customer service that anticipates and fulfills the desires of our discerning clients. Every interaction is handled with a personal touch, ensuring that each customer feels valued and understood. Our approach to service is about building relationships, not just transactions.

What truly sets us apart is our hands-on approach to materials and manufacturing. Unlike many brands that rely on distant suppliers and mass production, our in-house team personally selects each fabric and material. We work closely with our manufacturers to ensure that every product we offer is crafted from only the finest resources available. This careful process is guided by a deep consideration for our customers' preferences and needs, ensuring that each Noir Roial piece is not only luxurious but also perfectly suited to our clients' lifestyles.

By controlling every step from material selection to final stitches, Noir Roial guarantees a level of quality and exclusivity that is rare in the industry today. Our direct involvement in the creation of our products allows us to maintain high standards of craftsmanship and to offer a collection that truly reflects the essence of understated luxury.

This unique blend of direct material sourcing, exceptional customer service, and unwavering quality commitment makes Noir Roial a beacon of genuine luxury in a market crowded with brands that often prioritize trends over true value.

At Noir Roial, we understand the importance of satisfaction and assurance in every luxury purchase. Our return and repair policies are designed to offer peace of mind and demonstrate our commitment to quality and customer service.

Return Policy:
- 30-Day Return Window: We accept returns within 30 days of purchase for a full refund or exchange. To ensure a smooth process, items must be returned in their original condition, including packaging and with any accompanying certificates or accessories.
- Easy Returns Process: To initiate a return, please contact our client service team via email at customercare@noirroial.com. We will provide you with a pre-paid return shipping label and instructions on how to securely package your item.
- Refunds: Refunds will be processed upon receipt and inspection of the item. Depending on your bank, please allow up to 10 business days for the refund to reflect in your account.
- Exchanges: For exchanges, please specify the item you wish to receive in exchange. Subject to availability, we will ship your new item once the original product is received and inspected.

Repair Policy:
- Complimentary Repairs: We offer complimentary repairs for any manufacturing defects within the first year of purchase. This includes material or workmanship flaws.
- Beyond the First Year: For repairs needed beyond the first year or arising from accidental damage, we provide a detailed quote based on the required work. Our team of skilled artisans will handle your item with the utmost care and professionalism.
- Initiating a Repair: To arrange for a repair, please contact us at customercare@noirroial.com with a detailed description and photo of the issue. We will assess the situation and guide you through the process of sending your item back to us.

Customer Service Commitment:
Our dedicated customer service team is here to assist you with any queries or concerns you may have about your purchase, return, or repair. We aim to make your experience as smooth and pleasant as possible because at Noir Roial, your satisfaction is paramount.

At Noir Roial, we are committed to excellence not only in our products but also in how we serve you. We appreciate your choosing us for your luxury needs and strive to ensure that every aspect of your experience is reflective of the value we place on our relationship with you.